Hydro Ottawa Limited, a wholly owned subsidiary of Hydro Ottawa Holding Inc., is the third largest municipal electricity distribution company in the province. Hydro Ottawa is responsible for the safe, reliable delivery of electricity to more than 300,000 residential and business customers in the City of Ottawa and the village of Casselman. As a community company, Hydro Ottawa is committed to delivering value to its customers by providing reliable service at competitive rates. Hydro Ottawa also plays an important role in promoting energy conservation in our community. |
Serving you better
MyHydroLink now includes more ways to serve you better. Sign up for e-mail notifications to alert you when you’ve exceeded electricity consumption, cost and on-peak thresholds. Payment past due alerts are also available.
Dig Safe
Plan ahead and request an underground cable locate. Book your FREE service appointment anytime with Ontario One Call at 1-800-400-2255 or at on1call.com.
Power Outage Map
A power outage map displaying information about current outages is available online. Information is updated every 15 minutes.
Customer Service Excellence
Hydro Ottawa is honoured to be distinguished by its industry peers as a leader in customer service. On March 26, 2012, the company was recognized with the Electricity Distributors Association’s Customer Service Excellence Award. | |||
ResidentialCustomers |
BusinessCustomers |
Conservation |
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Time-of-Use Rates MyHydroLink Power Outages & Planned Work Are you Moving? How to pay your bill Rates & Conditions Renovators/Contractors |
Time-of-Use Rates MyHydroLink How to pay your bill Rates & Conditions Designated Consumer Developers/Contractors Independent Electricity Retailers Login |
Conservation programs FOR HOME Conservation programs FOR BUSINESS Renewable Generation Companies for Conservation Peaksaver Conservation Team |
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