Skip to Content

This statement provides information on our policy and practices with regard to the collection and use of personal information. Hydro Ottawa Limited reserves the right to amend this Privacy Statement at any time although changes to the use and disclosure of personal information will be made only with customer consent.

What is personal information?

Personal information is information about an identified or identifiable individual. Personal information may include such information as your name, e-mail address, mailing address, financial information, birth date and other information about you collected electronically, in person or by telephone.

How is personal information used and disclosed?

  • To establish and provide ongoing service
  • To verify identity and protect against error or fraud
  • To manage invoicing and accounting services
  • To monitor customer satisfaction with our programs and services
  • To create aggregate information
  • To comply with legal and regulatory requirements

Subject to legal and contractual restrictions and reasonable notice, customers may withdraw their consent to the use and disclosure of their personal information. However, a decision to withdraw consent or withhold personal information may restrict or prevent Hydro Ottawa Limited from providing you with a product or service.

Customers wanting to withdraw their consent should contact the General Counsel at the address provided in the section Contact Us.

How is personal information protected?

Security standards and procedures to safeguard personal information are maintained in order to prevent unauthorized use, alteration or removal of personal information.

Employee access to personal information is limited to those who require access in order to perform their assigned duties. Hydro Ottawa Limited enforces with its employees the responsibility to protect personal information.

Hydro Ottawa Limited does not sell or rent personal information without customer consent. Personal information is not disclosed to any organization outside of Hydro Ottawa Limited for any purpose other than those purposes set out above without first obtaining customer consent or unless required by law.

How long is personal information retained?

Personal information is retained only for as long as required to fulfill the purpose for which it was collected or as required by law. Personal information that is no longer required is shredded, erased or de-personalized.

Assessing Personal Information

Customers are permitted to access personal information concerning them that is held by Hydro Ottawa Limited and to have it corrected if possible. Customers are encouraged to provide Hydro Ottawa Limited with any changes to their personal information to ensure that the personal information maintained by Hydro Ottawa Limited is accurate and complete.

Exceptions to access do apply but are limited and specific. Should an exception apply, Hydro Ottawa Limited will provide written reasons for not granting an access request.

Use, collection and retention of Web Site user information

Hydro Ottawa Limited collects information about the Internet protocol address, type of browser used, the date and time of each visit, and the Internet protocol address of the locations to which each visitor linked for each visit made to the Hydro Ottawa Limited Web Site. This information is used strictly for statistical reporting purposes only. Hydro Ottawa Limited makes no attempt to link these Internet protocol addresses with the identity of individuals visiting the Web Site.

Use of "cookies"

A cookie is a small text file that contains a unique identification number, which can be used to identify your browser, but not you. This cookie will allow Hydro Ottawa Limited's server to recognize your browser when you return to our Web site. It will not be used to track how you use our Web site. Since cookies are only text files, they cannot "run" on your computer and have no ability to search your computer for information or to transmit information to anyone.

"Cookies" may be associated with Hydro Ottawa Limited's online forms that customers may wish to submit on a regular basis. Hydro Ottawa Limited's Meter Reading Submission Form currently has a "cookie" associated with it. Customers activate the cookie by checking the box "Remember me next time!" When this option has been selected, the customer's name, address, telephone number, email address and account number fields will already be complete when the customer returns to our Web Site. Cookies will enrich our customer's internet experience. Cookies will also be used when Hydro Ottawa Limited has an important notice that customers only need to read once.

Hydro Ottawa Limited will not otherwise use cookies without informing the user of the Web Site. Customers are free to prevent the installation of cookies on their hard drive, including the Hydro Ottawa Limited cookie, by simply disabling this feature in their browser's options.

Contact Us

At Hydro Ottawa Limited, we are committed to protecting the privacy of our customers. If you have questions or concerns regarding your personal information or this Privacy Statement please address them to:

Hydro Ottawa Holding Inc.
3025 Albion Road North, PO Box 8700
Ottawa, Ontario
K1G 3S4
Attention: General Counsel