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Ottawa from river

Manage Your Account Online

View your account balance, payment history, electricity usage and more.
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COVID-19 Energy Assistance Program (CEAP)

Are you behind on your bill due to COVID-19? Residential customers may be eligible for a bill credit through CEAP. Funds are limited.

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COVID-19 Energy Assistance Program (CEAP)

COVID-19 Updates

With growing concern around the COVID-19 virus, Hydro Ottawa is taking active measures to support our customers.

Important Notice – Time of Use rates

Effective June 1, 2020 the provincial government introduced the COVID-19 Recovery Rate. Households, farms and small business customers that pay time-of-use (TOU) electricity rates will be billed at the fixed rate of 12.8 cents per kWh 24 hours a day, seven days a week until October 31, 2020.

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Fraud Awareness

Fraud Awareness

We encourage you to be cautious regarding suspicious activity related to demands for account payment or refunds owed to you.

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New Notifications

You may receive an email and/or a text/SMS message when a planned power interruption is scheduled for your address.

Simplify your life

Get timely tips and insights personalized for your account. Review electricity usage and cost information, and get actionable energy-saving tips.

Need help paying?

A number of special programs are available to help customers experiencing difficulty with paying their electricity bills.

Have you experienced a power outage?

Hydro Ottawa relies on customer calls to help pinpoint the cause of an outage and ultimately shorten our response time.

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Outages - Summer

NEW SMART DEVICES EASIER TO USE AT HOME

Ask Amazon Alexa or Google Home your electricity questions with Hydro Ottawa’s Smart Speaker Skill.

Learn more about NEW SMART DEVICES EASIER TO USE AT HOME

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GET A $400 POOL PUMP REBATE

Save electricity when you replace a constant-speed pump with a variable-speed pool pump.

Learn more about GET A $400 POOL PUMP REBATE

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Media & News

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July 23, 2020
OTTAWA – Hydro Ottawa would like to remind its customers that there is financial support available…
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July 21, 2020
Lights, camera, action! Narrator: “It was a dark and stormy night, and the power was…on.” *Cut*…
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electric-vehicle
July 21, 2020
Sales of electric vehicles (EVs) are on the rise in Canada, leaving many with questions about the…
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July 21, 2020
Most of us have spent the last quarter of a year connected to the grid. We’ve been working and…

Stay Connected

RESTORED: Power has been restored for the outage in West Carleton, and Rideau-Goulbourn ward. Thanks for your patience. #ottcity @Eli_ElChantiry @ScottMoffatt21

OUTAGE: Power outage in West Carleton, and Rideau-Goulbourn ward affecting 678 customers. For updates, check out https://t.co/G2Dc54Y4mC #OttawaOutage @Eli_ElChantiry @ScottMoffatt21

Crews this morning were working near the corner of Percy St. and Powell Ave. to replace a pole under blue skies! #ottcity Go to tweet →

RESTORED: Power has been restored for the outage in Bay, and College ward. Thanks for your patience. #ottcity @tm_kavanagh @RickChiarelli

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Our Reports

HO Annual Report 2019

Annual Report 2019

Hydro Ottawa has released its 2019 Annual Report to its shareholder, the City of Ottawa, showcasing the company’s diverse brands and the successful milestones that were achieved in each of its business lines.
Download Report about Annual Report 2019
Strategic Direction 2016-2020 EN

Strategic Direction 2016-2020

This 2016-2020 Strategic Direction provides an overview of Hydro Ottawa’s business strategy and financial projections for the next five years.
Download Report about Strategic Direction 2016-2020
National Capital Region's Top Employers 2020
Top Employers for Young People 2020
2017 Canadian HR Award for Next Generation Employee Innovation of the Year. This award highlights our partnerships with Algonquin College in both the design and delivery of the two-year Powerline Technician Diploma Program and the Training Delivery Agent (TDA) in the training and certification of Powerline Apprentices, our summer and co-op student experience, our apprentice and engineering internship programs, and how these programs ensure that younger workers meaningfully contribute to the company and our
Canada's Best Diversity Employers 2019
2020 Canada's Greenest Employers EN
2019 Canadian HR Awards Winner