Access a customer’s power consumption history
We’ll share an account holder’s power consumption history with you only if they give us written permission to do so.
How to request access
First, your customer needs to fill out our consent form. Then you must attach this completed form to a request for additional electricity meter data.
In the request for additional data, provide the following details:
- Your customer’s address and account number
- Their building ID and name
- Their meter number
- The time period of the data you need
- The kind of data you want (e.g., total energy used, peak power or power quality details)
- The interval size you’re looking for (e.g., every five minutes, hourly or daily)
Service charges
We charge $140 per hour for historical billing information requests. This accounts for the manual time and effort needed to complete such a request.
We bill in 15-minute blocks. The minimum charge is one hour.
This charge does not apply to duplicate invoices or arrears certificates.
Questions?
Questions about accessing a customer’s data?
