Submit a claim

Hydro Ottawa recognizes that the electricity we deliver is an important service and we take our responsibility to provide safe, reliable service to our customers very seriously.

Despite the degree of sophistication of our electricity distribution system, there remain many circumstances beyond our control that give rise to unexpected power interruptions and voltage variations. Hydro Ottawa does not guarantee a constant power supply or provide assurance that voltages and frequency will be unvaried.

Many power outages are due to severe weather, wildlife, and accidents. Hydro Ottawa is not liable for damages from these causes.

If you have auto or property insurance, you may wish to consider contacting your insurance agent or broker to find out if your policy covers the damage incurred.

Damage claims resulting from the events listed below are usually not eligible for compensation. Please refer to the Ontario Energy Board's Distribution System Code and Hydro Ottawa’s Conditions of Service for more details.

• Severe weather, such as ice, lightning, winds, floods, storms
• Fallen trees/branches.
• Animal contact with equipment (i.e. squirrels, birds).
• Motor vehicle accidents involving utility poles.
• Unexpected equipment failure.
• Voltage changes.

1. Unplug valuable electronics

   If severe weather is in the forecast, unplug what you can.

2. Limit the number of devices connected to a single outlet

   Avoid overloading electrical outlets, especially in older homes. Only one major appliance should be plugged into an outlet.

3. Always use a surge protector

   Plug sensitive or valuable electronics such as HDTVs and computers into a surge protector. Not all surge protectors are created equal – be sure to choose the right level of protection for your needs.  You may wish to consider ‘whole home’ surge protectors that can be installed on your panel.

4. Unplug any additional equipment not in use

   Even turned off, electronics are still vulnerable to power surges if they're plugged in. Unplugging offers the best protection.

5. Consider backup generation

   Portable generators can provide security and comfort during power outages. However, they can create electrical shock and fire hazards if connected or used incorrectly. Follow these tips to ensure you’re using a generator safely:

• Never use a generator indoors because they produce fatal carbon monoxide fumes; set them up outside away from windows, doors or vents to your house or your neighbour’s house;
• If you’re buying a generator, make sure it has a mark from an approved certification agency. Marks can be found on the ESA’s website;
• Don’t attach a portable generator directly to your home’s electricity system. It could cause electricity to flow back into the electricity grid and electrocute you or a utility worker, or damage the system;
• If you want to permanently connect your generator to your home’s system this requires an electrical permit. The generator should be connected by a Licensed Electrical Contractor.

Complete this claim form as soon as possible if you feel your damages are a result of Hydro Ottawa's negligence.

Email: [email protected]
Subject: Claim for: < Customer Address >
 

Mail:
Hydro Ottawa Limited
PO Box 8700
Ottawa, ON, K1G 3S4
Att: Hydro Ottawa Claims Management