Business - Moving

To open your Hydro Ottawa account:

• Complete the Moving Request Form for New Customers

What you’ll need to open an account:

• New service address and move‑in date
• Business name and Business Identification Number
• Primary contact name, phone number and email of the business representative
• One piece of government photo ID for the business representative (driver’s licence, passport or Ontario Photo Card)
• Contact information for landlord or property manager (if renting)

Steps to follow:

1. Submit your request at least 10 business days before the move-in date.
2. If you’re a small business customer, choose your electricity rate plan: Time‑of‑Use (default), Tiered or Ultra‑Low Overnight. (Not sure which rate plan is right for you? Learn more about rate plans or switch any time in MyAccount. Note that large businesses may not be eligible for rate plan selection.)
3. An account set‑up charge will appear on your first bill. Learn more about service charges.
4. A security deposit may be requested for new business customers without established payment history. We’ll outline options when you apply. Learn more about security deposits.
    

Already have a Hydro Ottawa account? Log in to MyAccount to manage, move or stop your existing service. 

If you're looking to start an additional service at a different address, please follow the process for new business customers.

What you’ll need to move your service:

• Current and new addresses
• Move‑out date (and move‑in date, if applicable)
• Contact information for landlord or property manager (if renting)

Steps to follow:

1. Log in to MyAccount and submit your request at least 10 business days in advance.
2. Choose the date to stop service at your old address and start at the new one (if applicable).
3. An account set‑up charge will appear on the first bill at your new address (when service is activated at a new address). Learn more about service charges.
4. You’ll receive your final bill about three weeks after your move‑out date. New billing starts on your move‑in day.

To submit a service request on behalf of a client:

• Complete the Moving Request Form for Lawyers 

What you’ll need to submit a service request:

• Firm’s name and contact details
• Client’s business name
• Client's email address
• Client’s current and/or new address
• Closing dates
• Contact details for the business representative, as well as one piece of government photo ID (driver’s licence, passport or Ontario Photo Card)

Steps to follow:

1. Submit the completed request form at least 10 business days in advance.
2. You’ll receive a confirmation email of the change. This will be sent to both the lawyer and client.

To submit a service request on behalf of a tenant: 

• Complete the Moving Request Form for Landlords / Property Managers 

As an optional step, you can also join our Landlord Reversion Program to automatically transfer services when tenants move in or out. To join the program: 

• Complete the Landlord Reversion Program Agreement

What you’ll need to submit a service request:

• Tenant’s business name and Business Identification Number
• Tenant's current and/or new address,
• Closing dates, 
• Contact details and email address for the business representative,

Steps to follow:

1. Submit the request at least 10 business days in advance.
2. Enter all required move details and tenant information.
3. You’ll receive confirmation emails for all service changes. This will be sent to both the lawyer and tenant.
4. (Optional) Enroll in the Landlord Reversion Program to automatically transfer service between landlord and tenant.