Moving

To open your Hydro Ottawa account:

• Complete the Moving Request Form for New Customers

What you’ll need to open an account:

• New service address and move‑in date
• Email, phone number and date of birth
• One piece of government photo ID (driver’s licence, passport or Ontario Photo Card)
• Contact information for landlord or property manager (if renting)

Steps to follow:

1. Submit your request at least 10 business days before you move in.
2. Choose your electricity rate plan: Time‑of‑Use (default), Tiered or Ultra‑Low Overnight. (Not sure which rate plan is right for you? Learn more about the plans or switch plans at any time in MyAccount.)
3. An account set‑up charge will appear on your first bill. Learn more about service charges.

Already have a Hydro Ottawa account? Log in to MyAccount to manage, move or stop your existing service. 

If you're looking to start an additional service at a different address, follow the process for new customers.

What you’ll need to move service:

• Current and new addresses
• Move‑out date (and move‑in date, if applicable)
• Contact information for landlord or property manager (if renting)

Steps to follow:

1. Log in to MyAccount and submit your request at least 10 business days in advance.
2. Choose the date to stop service at your old address and start at the new one (if applicable).
3. You’ll receive your final bill about three weeks after your move‑out date. New billing starts on your move‑in day.

OESP recipients: Moving within Ontario? You’ll need to re‑apply at OntarioElectricitySupport.ca or call 1 (855) 831-8151 (toll-free within Ontario).

To submit a service request on behalf of a client:

• Complete the Moving Request Form for Lawyers

What you’ll need to submit a service request:

• Firm’s name and contact details
• Client’s current and/or new address
• Client's email address
• Closing date
• Client’s contact information, date of birth and one piece of government photo ID (driver’s licence, passport or Ontario Photo Card)
   

Steps to follow:

1. Submit the completed request form at least 10 business days in advance.
2. You’ll receive a confirmation number for the change. This will be sent to both the client and lawyer.

To submit a service request on behalf of a tenant:

• Complete the Moving Request Form for Landlords / Property Managers

As an optional step, you can also join our Landlord Reversion Program to automatically transfer services when tenants move in or out. To join the program:

• Complete the Landlord Reversion Program Agreement

Learn more about the Landlord Reversion Program ▸

What you’ll need to submit a service request:

• Property and unit addresses
• Move in and/or move out dates
• Tenant’s
  • Name
  • Contact number
  • Email address
  • Date of birth
  • Government photo ID (driver’s licence, passport or Ontario Photo Card)
  • Occupancy dates (lease date, closing date)

• Legal business name and Business Identification Number (for corporations)

   

Steps to follow:

1. Submit the request at least 10 business days in advance.
2. Enter all required move details and tenant information.
3. You’ll receive a confirmation number for the change. This will be sent to both the client and lawyer.