View and pay your bill
Paying a business electricity bill is easy and secure. Choose the method that works best for your organization, or explore digital tools and flexible payment options to help stay on top of your account.
Manage your account
Sign up for a payment plan
Your bill and rates explained
Pay your business account online
Login to MyAccount and click “Pay now” from your dashboard.
You can also select “Manage payment plan” to set up pre-authorized payments.
View your business account, your way
Online billing
Get an email notification when your bill is ready. View your full bill as a PDF, with no login required.
MyAccount
Access your business account anytime, anywhere. View bills, track usage, download statements and monitor consumption trends.
Mobile app
Take MyAccount on the go. Review billing history and track usage directly from your phone.
Still receiving paper bills? It’s easy to make the switch to paperless. Log in to MyAccount or contact us.
How to pay your bill
We offer flexible options to allow you to make simple, on-time payments. Choose the method that works best for your business.
You can pay your bill through most major Canadian banks:
- Online or mobile banking
- By phone
- In person at a branch or ATM
Be sure to include the remittance stub when paying at a branch or ATM to ensure the payment is applied correctly.
You can pay your bill securely by credit or debit card.
- Online through MyAccount: Log in to MyAccount and click “Pay now” to use the saved account details. There’s no need to enter your account number.
- Online through Paymentus: Visit Paymentus to pay using a credit or debit card. Have a copy of the bill and 20-digit account number ready.
- By phone: Call us at (613) 738-6400 to make a credit card payment. (Debit cards are not accepted by phone.) Be sure to have the bill and 20-digit account number on hand.
Accepted cards:
- Visa, Mastercard, American Express
- Visa Debit and Mastercard Debit (online only)
Important:
- Each transaction is subject to a 1.75 per cent service fee, which is charged by the third-party provider. Hydro Ottawa does not receive any portion of this fee.
- Please allow up to two business days for processing.
If you prefer to pay by mail, send a cheque or money order — never cash — at least five days before the due date. Include the remittance stub and write your 20-digit account number on the front of your cheque.
Mail your payments to:
Hydro Ottawa
P.O. Box 8700
Ottawa, ON K1G 3S4
Paying for multiple accounts with one cheque? Be sure to include all relevant remittance stubs so we can apply your payment correctly across accounts. Missing information may result in late payment charges if funds are not properly allocated.
More information about your electricity bill
Security deposits
We may require a security deposit for new accounts.
What's in your bill?
Some bills include inserts with energy-saving tips, safety information and updates from our regulator, the Ontario Energy Board.
Protect your business from scams
Scams targeting businesses are on the rise. Know what to look for and how we will (and won’t) contact you.
Electricity supply options
Businesses in Ontario can choose how they purchase electricity, either through the Ontario Energy Board’s Regulated Price Plan or from a private electricity retailer.