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Manage Your Account Online

View your account balance, payment history, electricity usage and more.
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COVID-19: Supporting our customers

Learn how Hydro Ottawa and the Ontario Government take measures to support customers and ensure safe and reliable electricity services.

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List of callouts

New Notifications

You may receive an email and/or a text/SMS message when a planned power interruption is scheduled for your address.

Simplify your life

Get timely tips and insights personalized for your account. Review electricity usage and cost information, and get actionable energy-saving tips.

Need help paying?

Financial assistance programs are available if you’re behind on your bill due to COVID-19 or other circumstances.
Electricity Rate Relief

The Ont. government has set electricity rates at 8.2¢/kWh, 24/7, from Jan. 18 to Feb. 7, 2022
for time-of-use and tiered rates customers. Learn more.

NEW SMART DEVICES EASIER TO USE AT HOME

Ask Amazon Alexa or Google Home your electricity questions with Hydro Ottawa’s Smart Speaker Skill.

Learn more about NEW SMART DEVICES EASIER TO USE AT HOME

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Funding for Electric Vehicle Chargers

Program funding is fully subscribed

Learn more about Funding for Electric Vehicle Chargers

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Customer choice homepage banner

The choice is yours

Take advantage of our new Rate Plan Comparison Tool for a personalized cost comparison, and choose the rate plan that best meets your energy needs

Media & News

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A pair of hands cradles a green planet
December 15, 2021
OTTAWA – Today, the Hydro Ottawa Holding Inc. Board of Directors announced the company would be…
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December 14, 2021
There’s nothing like a snowy, winter day to cozy up and settle into a good DIY project - especially…
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December 14, 2021
Temperatures have dropped, leaves have fallen, holiday music is playing everywhere, and the city…
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December 14, 2021
From the first flakes of snow and decorations around town to children writing letters to Santa and…

Stay Connected

RESTORED: Power has been restored in Knoxdale-Merivale ward. Thanks for your patience. #ottcity @KeithEgli

The safety of our crews and our customers is our top priority. For information on safety during power outages visit

Crews continue to work as safely and quickly as possible to restore power. For the latest information, visit https://t.co/4gBTTzeQOP #ottcity

Our crews operate day and night in all weather conditions. If you see them at work, please give them space to do so safely. Even minor distractions can pose a safety risk and could delay the restoration process. #ottcity

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Our Annual Reports

HO Annual Report 2020 - EN

Annual Report 2020

Hydro Ottawa has released its 2020 Annual Report to its shareholder, the City of Ottawa, showcasing the company's strong performance amidst the challenges of a global pandemic.
Download Report about Annual Report 2020
Scorecard Title Page - EN

Scorecard 2020

Hydro Ottawa’s 2020 Scorecard is now available . Gain insight on how Hydro Ottawa is performing.
Download Report about Scorecard 2020
National Capital Region’s Top Employers 2021
Top Employers for Young People 2021 EN
Sustainable Electricity Company designation
Canada's Best Diversity Employers 2019
2021 Canada's Greenest Employers
2019 Canadian HR Awards Winner