MyAccount. Redesigned for you.

Enhanced features now available.

Don’t be in the dark about power outages.

Visit our revamped Outage Centre for helpful tools and resources, like our new outage map and outage alerts.

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List of callouts

New Notifications

You may receive an email and/or a text/SMS message when a planned power interruption is scheduled for your address.

Simplify your life

Get timely tips and insights personalized for your account. Review electricity usage and cost information, and get actionable energy-saving tips.

Need help paying?

Financial assistance programs are available if you’re behind on your bill due to COVID-19 or other circumstances.

We’re here to help

With our payment plan options and financial assistance programs, you can get the relief you need, and focus on what matters most.

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Financial Assistance

Maximize savings for your business

We have energy-saving tips and information on incentives to help businesses save energy and reduce costs.

Learn more about Maximize savings for your business

Small Business

Be prepared for emergencies. Stay safe.

We have resources to help you prepare for emergencies before, during and after a storm.

Learn more about Be prepared for emergencies. Stay safe.

Emergency Preparedness
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Power is personal.

Choose the plan that’s right for you. Learn more about your rate plan options.

Media & News

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power-outage
January 23, 2024
In terms of weather, 2023 made for another interesting, yet unsettling, year. While winter storms…
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winter-energy-audit
January 23, 2024
It doesn’t take much time living in Ottawa to discover that, particularly from January through…
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april2023-ice-storm
January 23, 2024
Mother Nature likes to keep us on our toes. Similar to years past, Ottawa faced its fair share of…
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A hydro truck is parked on a snowy residential street
January 12, 2024
OTTAWA – For the second time this week, the National Capital Region is expecting a winter snowstorm…
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Our Annual Reports

Annual Report 2022 - EN

Annual Report 2022

Hydro Ottawa has released its 2022 Annual Report to its shareholder, the City of Ottawa, showcasing the company’s strong performance in a year of historic challenges.
Download Report about Annual Report 2022
Hydro Ottawa 2021-2025 Strategic Direction Cover - EN

Strategic Direction 2021-2025

This 2021-2025 Strategic Direction provides an overview of Hydro Ottawa’s business strategy and financial projections for the next five years.
Download Report about Strategic Direction 2021-2025
NC 2023
Top Employers for Young People 2021 EN
Sustainable Electricity Company designation
Canada's Best Diversity Employers 2019
2023 Canada's Greenest Employers
2019 Canadian HR Awards Winner