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Ottawa from river

Manage Your Account Online

View your account balance, payment history, electricity usage and more.
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Sécurité en cas de panne

Stay safe. Be ready.

Learn how you can prepare before, during and after a storm.

List of callouts

New Notifications

You may receive an email and/or a text/SMS message when a planned power interruption is scheduled for your address.

Simplify your life

Get timely tips and insights personalized for your account. Review electricity usage and cost information, and get actionable energy-saving tips.

Need help paying?

Financial assistance programs are available if you’re behind on your bill due to COVID-19 or other circumstances.

Energy. It’s an ever-growing conversation.

As the energy needs of our customers evolve, we are committed to building a resilient, vibrant and sustainable future for our community.

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Energy Conversation

NEW SMART DEVICES EASIER TO USE AT HOME

Ask Amazon Alexa or Google Home your electricity questions with Hydro Ottawa’s Smart Speaker Skill.

Learn more about NEW SMART DEVICES EASIER TO USE AT HOME

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Know Safety, No Accidents

Electricity-related accidents and injuries can happen in unexpected ways. Stay safe!

Learn more about Know Safety, No Accidents

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Financial Assistance

We’re here to help

With our payment plan options and financial assistance programs, you can get the relief you need, and focus on what matters most.

Media & News

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flash-light-for-emergency-kit
September 27, 2022
With the ongoing effect of climate change causing unpredictable weather in our city, now more than…
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Trimming trees in the fall
September 27, 2022
As the shades of our trees turn from green to a burst of autumn colours, we are reminded once again…
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Aerial view of Hydro Ottawa's Cambrian municipal transformer station
September 27, 2022
Taking a walkabout at our new 15-acre pollinator meadow in south Nepean, the sweet sounds of…

Stay Connected

It's #InternationalPodcastDay - a day celebrating the art of #podcasting! Do you want to hear from leading voices in the electricity sector? Then turn-up your headphones and tune into the fast-changing world of energy. 🎙️ Listen to the @thinkenergypod https://t.co/LkK4DVOFWe Go to tweet →

#TruthandReconciliation On this day we stand with survivors of Canada’s Residential School System & the communities that have been impacted by this painful chapter of our country’s history. As a symbol of solidarity, tonight we light up in 🟠 #EveryChildMatters #OrangeShirtDay Go to tweet →

RESTORED: All power has been restored to customers in Beacon Hill-Cyrville ward. @TimTierney

UPDATE: The cause of the outage in Beacon Hill-Cyrville is equipment related. Crews are performing switching to restore service to all possible affected customers. ETR: 11:30am

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Our Annual Reports

Annual Report 2021 EN

Annual Report 2021

Hydro Ottawa has released its 2021 Annual Report to its shareholder, the City of Ottawa, showcasing the company’s leadership in ensuring a smart energy future for our nation's capital.
Download Report about Annual Report 2021
Hydro Ottawa 2021-2025 Strategic Direction Cover - EN

Strategic Direction 2021-2025

This 2021-2025 Strategic Direction provides an overview of Hydro Ottawa’s business strategy and financial projections for the next five years.
Download Report about Strategic Direction 2021-2025
National Capital Region’s Top Employers 2022
Top Employers for Young People 2021 EN
Sustainable Electricity Company designation
Canada's Best Diversity Employers 2019
2022 Canada's Greenest Employers
2019 Canadian HR Awards Winner