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Manage Your Account Online

View your account balance, payment history, electricity usage and more.
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Know Safety, No Accidents

Electricity-related accidents and injuries can happen in unexpected ways. Stay safe!

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Safety Campaign Homepage Banner

List of callouts

New Notifications

You may receive an email and/or a text/SMS message when a planned power interruption is scheduled for your address.

Simplify your life

Get timely tips and insights personalized for your account. Review electricity usage and cost information, and get actionable energy-saving tips.

Need help paying?

Financial assistance programs are available if you’re behind on your bill due to COVID-19 or other circumstances.
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Customer choice homepage banner

The choice is yours

Take advantage of our new Rate Plan Comparison Tool for a personalized cost comparison, and choose the rate plan that best meets your energy needs

Hydro Ottawa recently completed a review of its Conditions of Service. The revised document (Version 8, Proposed), along with a list of the proposed changes, is now available for review and comment until Friday, October 22, 2021.The proposed timeline for implementation is December 2021.

NEW SMART DEVICES EASIER TO USE AT HOME

Ask Amazon Alexa or Google Home your electricity questions with Hydro Ottawa’s Smart Speaker Skill.

Learn more about NEW SMART DEVICES EASIER TO USE AT HOME

Smart devices

Ottawa is ready for electric vehicles

The future of transportation is here. Find out how you can reap the benefits of EVs and Save up to $5,000.

Learn more about Ottawa is ready for electric vehicles

EV Charger

Media & News

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A young child touches a light socket
September 22, 2021
OTTAWA – Hydro Ottawa has launched its new “Know Safety, No Accidents” campaign to educate the…
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bees
September 21, 2021
Environmental stewardship is one of Hydro Ottawa’s core values - because much like the electrical…
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September 21, 2021
No one wants to hear the words “You have cancer,” much less over the phone during a March break…
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maintenance-hole
August 17, 2021
Each day, thousands of Ottawa residents step outside to walk, bike and drive along the city streets…

Stay Connected

POWER RESTORED: Power has been restored to those impacted by the outage in Bay ward this evening. Thanks to our customers for their patience and understanding. #OttawaOutage @tm_kavanagh

OUTAGE UPDATE: While power has been restored to customers in West Carleton, and Rideau-Goulbourn wards (cause: tree on wires), crews continue to investigate an outage in Bay ward impacting 113 customers. For updates or to report an outage:

Report power outages and downed power lines using Hydro Ottawa’s 24/7 outage line at 613-738-0188. #OttawaOutage Go to tweet →

OUTAGE UPDATE: Crews on route to power outage affecting 708 in West Carleton, and Rideau-Goulbourn ward. https://t.co/G2Dc55fFea #OttawaOutage

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Our Annual Reports

2020 Annual Report Cover (EN)

Annual Report 2020

Hydro Ottawa has released its 2020 Annual Report to its shareholder, the City of Ottawa, showcasing the company's strong performance amidst the challenges of a global pandemic.
Download Report about Annual Report 2020
Scorecard 2019

Scorecard 2019

Hydro Ottawa’s 2019 Scorecard is now available . Gain insight on how Hydro Ottawa is performing.
Download Report about Scorecard 2019
National Capital Region’s Top Employers 2021
Top Employers for Young People 2021 EN
Canadian HR Awards 2017
Canada's Best Diversity Employers 2019
2021 Canada's Greenest Employers
2019 Canadian HR Awards Winner