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Manage Your Account Online

View your account balance, payment history, electricity usage and more.
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The choice is yours

Residential and small business customers now have the opportunity to choose between two electricity rate plans: TOU and tiered pricing.

COVID-19 Updates

With growing concern around the COVID-19 virus, Hydro Ottawa is taking active measures to support our customers.

Fraud Awareness

We encourage you to be cautious regarding suspicious activity related to demands for account payment or refunds owed to you.

Learn More

COVID-19 Energy Assistance Program (CEAP)

Behind on your bill due to COVID-19? See if your household, small business or registered charity qualifies for a credit. Funds are limited.

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COVID-19 Energy Assistance Program (CEAP)

List of callouts

New Notifications

You may receive an email and/or a text/SMS message when a planned power interruption is scheduled for your address.

Simplify your life

Get timely tips and insights personalized for your account. Review electricity usage and cost information, and get actionable energy-saving tips.

Need help paying?

A number of special programs are available to help customers experiencing difficulty with paying their electricity bills.

NEW SMART DEVICES EASIER TO USE AT HOME

Ask Amazon Alexa or Google Home your electricity questions with Hydro Ottawa’s Smart Speaker Skill.

Learn more about NEW SMART DEVICES EASIER TO USE AT HOME

Smart devices

Ottawa is ready for electric vehicles

The future of transportation is here. Find out how you can reap the benefits of EVs and Save up to $5,000.

Learn more about Ottawa is ready for electric vehicles

EV Charger

Media & News

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Powerline workers suspended in a bucket truck attend to a hydro pole
March 18, 2021
“It’s not personal, it’s business.”  I can tell you that is not true. It is not true in the…
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video-conferencing-to-connect
March 18, 2021
If there’s one thing we can all agree on, it’s on the different challenges of this past year.…
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Traffic light with streetlights in the background
March 18, 2021
In the last six years, Hydro Ottawa has converted 53,000 of our city’s streetlights from…
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spring-cleaning
March 12, 2021
After a very snowy couple of months paired with a COVID-19 lockdown, longer days with the promise…

Stay Connected

Be extra cautious of suspicious activity including demands for account payment or refunds owed to you. Call #HydroOttawa at 613-738-6400 to verify the legitimacy of suspicious messages or offers #FraudAwareness https://t.co/UBN4UZYbWQ Go to tweet →

Ultimately, the best judge for determining which rate plan is best for you (and when) is...you! For resources to help you make an informed decision, visit our #blog https://t.co/x4nsychXj7 #CustomerChoice #CustomerQuestions Go to tweet →

Your #lifestyle, your #energy needs, your choice! Choose which rate plan you want to be billed on: stay on TOU or switch to tiered pricing. Submit a request online through MyAccount, by email, by mail, or give us a call 613 738-6400 https://t.co/7Lw2SDWjYz #CustomerChoice Go to tweet →

We're looking to hire students like you to fill the role of Records Management. If you've completed at least 1 year of post-secondary education and are looking for real work experience to support your career development, apply now! https://t.co/lnEGlx9GSu #SummerStudents #jobs Go to tweet →

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Our Reports

HO Annual Report 2019

Annual Report 2019

Hydro Ottawa has released its 2019 Annual Report to its shareholder, the City of Ottawa, showcasing the company’s diverse brands and the successful milestones that were achieved in each of its business lines.
Download Report about Annual Report 2019
Scorecard 2019

Scorecard 2019

Hydro Ottawa’s 2019 Scorecard is now available . Gain insight on how Hydro Ottawa is performing.
Download Scorecard about Scorecard 2019
National Capital Region’s Top Employers 2021
Top Employers for Young People 2021 EN
Canadian HR Awards 2017
Canada's Best Diversity Employers 2019
2020 Canada's Greenest Employers EN
2019 Canadian HR Awards Winner