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Manage Your Account Online

View your account balance, payment history, electricity usage and more.
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The choice is yours

Residential and small business customers now have the opportunity to choose between two electricity rate plans: TOU and tiered pricing.

COVID-19 Updates

With growing concern around the COVID-19 virus, Hydro Ottawa is taking active measures to support our customers.

Regulated Price Plan (RPP)

On December 22, 2020, the provincial government announced that a temporary fixed rate of 8.5¢/kWh for all time-of-use and tiered customers will be in effect from January 1 to January 28, 2021. For more information, visit oeb.ca.

COVID-19 Energy Assistance Program (CEAP)

Behind on your bill due to COVID-19? See if your household, small business or registered charity qualifies for a credit. Funds are limited.

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COVID-19 Energy Assistance Program (CEAP)

List of callouts

New Notifications

You may receive an email and/or a text/SMS message when a planned power interruption is scheduled for your address.

Simplify your life

Get timely tips and insights personalized for your account. Review electricity usage and cost information, and get actionable energy-saving tips.

Need help paying?

A number of special programs are available to help customers experiencing difficulty with paying their electricity bills.
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Fraud Awareness

Fraud Awareness

We encourage you to be cautious regarding suspicious activity related to demands for account payment or refunds owed to you.

NEW SMART DEVICES EASIER TO USE AT HOME

Ask Amazon Alexa or Google Home your electricity questions with Hydro Ottawa’s Smart Speaker Skill.

Learn more about NEW SMART DEVICES EASIER TO USE AT HOME

Smart devices

Ottawa is ready for electric vehicles

The future of transportation is here. Find out how you can reap the benefits of EVs and Save up to $5,000.

Learn more about Ottawa is ready for electric vehicles

EV Charger

Media & News

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energy-resolutions
January 19, 2021
2020 was full of surprises and changes, both good and bad. Amidst these changes, our energy usage…
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POV image of someone holding an iphone and looking down at their feet
January 19, 2021
Hydro Ottawa’s ThinkEnergy podcast looks at emerging trends and technologies, featuring…
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January 19, 2021
The COVID-19 pandemic has impacted everyone around the world, and in an effort to protect one…
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January 18, 2021
OTTAWA – For Distribution Engineer Intern, Joanna Abalos, choosing a career at Hydro Ottawa was a…

Stay Connected

Go #paperless! Hydro Ottawa’s e-billing is convenient, secure and free! You can pay your bill online or sign up for pre-authorized payments for a completely hand-free experience https://t.co/NDTVnW35RB Go to tweet →

Need help managing your energy costs? We offer several programs to help customers experiencing difficulty with paying their electricity bills. Learn more: https://t.co/hg90VEdMTr #FinancialAssistance Go to tweet →

RESTORED: Power outage in the Rideau-Vanier area has been restored to almost all customers @MathieuFleury @rawlsonking #OttawaOutage

Scammers continue to target customers during the COVID-19 pandemic. If you receive a suspicious email or a call requesting personal information, immediately report it to us at 613 738-6400. More on scam protection: https://t.co/UBN4UZYbWQ #StopScams Go to tweet →

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Our Reports

HO Annual Report 2019

Annual Report 2019

Hydro Ottawa has released its 2019 Annual Report to its shareholder, the City of Ottawa, showcasing the company’s diverse brands and the successful milestones that were achieved in each of its business lines.
Download Report about Annual Report 2019
Scorecard 2019

Scorecard 2019

Hydro Ottawa’s 2019 Scorecard is now available . Gain insight on how Hydro Ottawa is performing.
Download Scorecard about Scorecard 2019
National Capital Top Employers 2020
Young People Award 2021 EN
Canadian HR Awards 2017
Canada's Best Diversity Employers 2019
2020 Canada's Greenest Employers EN
2019 Canadian HR Awards Winner