Pay your bill online
Login or register to MyAccount and from the dashboard click on the “Pay now” button.
You can also click on “Manage Payment Plan’’ to enroll for automated payments.
Click here to get startedHydro Ottawa offers many different options to allow you to make simple, on-time payments. Choose the method that’s most convenient for you. Once you’ve selected an option, please ensure you allow sufficient time for the payment to reach us by the due date. This time varies according to your payment option.
Payment Plans
Sign up for one of our automated payment plans and say goodbye to cheques and postage costs. It’s automatic, so you can be sure your payment will be made on time every month.
Our Equal Monthly Payment Plan (EMPP) allows you to spread your annual electricity costs evenly through the year for easier budgeting and a more predictable monthly bill. With EMPP, you pay the same amount every month.
Your bill will detail your account charges as well as the date of withdrawal from your bank account.
There are two plans to choose from:
Pre-Authorized Payments Plan (PAP)
Once you have enrolled in our Pre-Authorized Payment Plan (PAP), the amount due will be automatically withdrawn from your bank account on the due date each month.
Equal Monthly Payments Plan (EMPP)
The Equal Monthly Payment Plan (EMPP) is available without pre-authorized payment withdrawals, learn more.
You can enroll in one of our payment plans online. Your account must be up-to-date prior to registration. To enroll online, you will first need to set up an online account.
Bank
You can set up online payments to Hydro Ottawa. Choose your financial institution below.
- Bank of Montreal
- Caisse Populaire Desjardins
- CIBC
- HSBC Bank Canada
- Laurentian Bank
- National Bank
- Simplii Financial (President’s Choice Financial)
- Royal Bank
- Scotiabank
- TD Canada Trust
You can also pay your bill in person at a bank or through an automatic teller machine (ATM). You will need the remittance stub (the bottom portion of your bill below the dotted line) to make a payment on your account.
Credit / Debit Card
Your electricity bill can be paid using your Mastercard, Visa or American Express credit card. You can also use your Mastercard or Visa debit card.
Each transaction is subject to a percentage-based service fee of 1.75% of the total payment. Hydro Ottawa does not receive any portion of the service fee. There is no maximum amount per transaction.
Please allow up to two business days for processing. A non-sufficient funds charge applies for a returned payment on an account.
Credit card payment can be made online or by telephone. Debit card payments can only be made online at this time. Be sure to have your account number and card information in hand before starting the payment process.
*Please refer to our “Other Charges ” page for a list of charges and fees that may appear on your Hydro Ottawa bill.
Online
Once your transaction is complete, you will receive email notification that includes a confirmation number.
Telephone
Call 613-738-6400 to make a credit card payment by telephone. Once your transaction is complete, you will receive a confirmation number.
Note: Credit card payments are not accepted by mail.
If you are mailing a cheque or money order, please be sure to:
- Send your payment at least five days before the due date;
- Write your 20-digit account number on the front of your cheque or money order; and
- Include the remittance stub (the bottom portion of your bill below the dotted line) with your payment.
Hydro Ottawa has changed its bill payment mailing address. Please note the new address below.
Payment should be mailed to:
Hydro Ottawa
PO Box 8700
Ottawa, Ontario
K1G 3S4
Note: Do not send cash by mail.