We can help simplify your move. Complete your move in and/or move out request online, in just a few minutes.
With our online moving request form, you have the ability to open, close or update a new or existing account. This form should be completed at least 10 business days prior to your move.
Select one of the following options to begin your request
Open a new account
Log into MyAccount and Close an account. Open an account for an additional address. Transfer your service from one address to another.
Process a Move In, Move Out or add an additional address on behalf of your client.
Process a Move In, Move out or transfer service from one address to another on behalf of your tenant.
Find out about Hydro Ottawa's Landlord and Property Manager Agreement Program. It enables landlords and property managers to more effectively manage the electrical service for their rental units, while helping them and their tenants to save time and money.
What are the electricity rate options available?
In Ontario, residential and small business customers who are billed under the Regulated Price Plan (RPP) can choose between three different rate plans for the electricity they consume: Time-of-use (TOU) rates, Tiered rates and Ultra-low overnight (ULO) rates. Most residential and small business customers in Ontario are billed under the RPP.
The Ontario Energy Board (OEB) sets electricity rates once per year. Rates take effect on November 1 of each year.
New customers can choose their preferred rate plan when opening an account with Hydro Ottawa. If you do not wish to make a choice when opening your account, you will be billed under time-of-use (TOU) rates, which is the default rate.
There is no deadline to choose. Eligible customers can request to change rate plans at any time, The option to change rates plans will always be available.
Customer Choice
Customer Choice is an Ontario Energy Board (OEB) initiative that allows new and existing RPP customers to choose the electricity price plan that best suits their energy needs and lifestyle. Customers who want to change rate plan can submit a rate selection form to Hydro Ottawa. Learn more
Who can use the online moving request?
Our moving request form can be used by a homeowner, tenant, business, lawyer and landlord/property manager.
When should the move request be submitted?
It's important to give us at least 10 business days advance notice that you'd like to open, close or update your account. This will ensure that your account information is accurate.
When a moving request is made after the moving date, we will process your move as being effective on the date that we received your request. We are not able to back-date move requests.
What information will I need to complete the online form?
There are a number of forms available, tailored to meet your needs. The information required to complete each form is listed below.
- New address
- Move in date
- Contact information
- Date of birth
- One of three identifiers: driver’s licence, passport or Service Ontario photo identification
- If you are a tenant, the name and contact information of your Landlord or Property Manager
- Your current and new address
- Your move in and/or move out dates
- Contact information
- MyAccount login information (to complete online request)
- If you are a tenant, the name and contact information of your Landlord or Property Manager
- Law firm’s contact information
- Current and/or new address
- Move in and/or move out dates
- Client’s contact information
- Client’s date of birth
- One of three identifiers: driver’s licence, passport or Service Ontario photo identification
- If you are representing a business, the legal and registered business names as well as the Business Identification Number
- Landlord/Property Manager’s contact information, if applicable
- Current and/or new address
- Move in and/or move out dates
- Tenant’s contact information
- Tenant’s date of birth
- One of three identifiers: driver’s licence, passport or Service Ontario photo identification
- If you are representing a business, the legal and registered business names as well as the Business Identification Number
Additional Information
Account Set-up Charge
Please note that new accounts are subject to an Account Set-up Charge. This charge also applies when a customer moves from one address to another.
New Account Number
If you move to a new address, your Hydro Ottawa account number will change. Please remember to update your account number on your online or telephone banking profile. We recommend you make this change after the final payment for the electricity bill from your previous address.
Automated Payments
If you’re registered for automated payments, you can request to automatically transfer your existing plan to your new address online. Contact us online (select Payments / Billing from the drop down menu) and we will review your account and respond to you as soon as possible.
Closing an Account
If you are moving out and want to close your Hydro Ottawa account, you will need to fill out our online moving request form at least 10 days in advance to let us know when you are moving out.
Your final bill will be ready approximately 3 weeks after your last day of service and will include the charges up to the day your service ended.
If you are registered to the Equal Monthly Payment Plan (EMPP), your account will be reconciled and if applicable any outstanding charges will be applied to your final bill.
Any credit balances will be reviewed prior to refunding. If a credit was a result of registration to the Ontario Electricity Support Program (OESP), the credit will be returned to the Program as OESP is not a cash commodity.
If a credit balance is due to payments from other programs such as Ontario Works (OW) or Ontario Disability Support Program (ODSP), then we will work directly with that agency to determine if you are eligible for a refund.
If there is no outstanding balance and you are owed a refund or credit of $5 or greater, it will be returned to you via cheque to the forwarding address provided.
Do you wish to close or transfer an active account on behalf of someone else?
If you wish to close or transfer an active account on behalf of someone else (i.e. deceased relative, family member or close friend) please contact us at 613 738-6400 and our customer service representatives will be happy to assist and work with you. Due to strict privacy guidelines, we will ask you to provide important documentation such as the following.
- The account number and name of the account holder;
- Your relationship to the deceased; and
- A copy of proof of executor or Power of Attorney documentation.
Please note that if you wish to transfer and take responsibility for the active account yourself, you must be listed as the secondary account holder.
OESP Credit
If you are moving within Ontario and currently receive an Ontario Electricity Support Program credit on your electricity bill, you will need to reapply to receive the credit at your new address. Find out how to reapply at OntarioElectricitySupport.ca or call 1-855-831-8151 (toll-free within Ontario).