The power to simplify your life
Get timely tips and insights personalized for your account.
Review electricity usage and cost information
Get actionable energy-saving tips
Access the latest information on power outages
New app now available
The Hydro Ottawa app brings the MyAccount customer experience right to you
Report an outage
Monitor your usage
Manage your plans
With a few taps or swipes you can easily manage your account or services:
- sign up for alerts and notifications;
- monitor your electricity usage;
- report an outage;
- view your account balance and make a payment;
- open, close or update an account; or
- submit a service request.
Open to residential and commercial customers, as well as those without Hydro Ottawa billing services, the app allows users to sign up to access a number of services and tools.
New features and functionalities will be rolled out in phases over the course of the year.