Conditions of Service

Hydro Ottawa is committed to providing our customers with safe, reliable electricity service. Our Conditions of Service define how we work with our customers and others to meet this commitment.

Hydro Ottawa's Conditions of Service (in PDF) are detailed in one important reference document for the customers, contractors, developers, retailers, generators and their agents, consultants and suppliers that we do business with on a daily basis. This document includes information on account administration including rates and conditions, billing procedures, and payment plan options. It also references the regulations and codes, which govern the services Hydro Ottawa provides. These include safety and inspection requirements as well as roles and responsibilities.

Effective April 1, 2019, this revised Conditions of Service (in PDF) replaces any pre-existing Conditions of Service document.

The review period of the proposed Conditions of Service - Version 8 is now closed.

Thank you for taking the time to share your thoughts.

The proposed effective date is December 2021.

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