Landlords and property managers

This program helps landlords and property managers streamline electricity service for their rental units. It automatically places service into your name when a tenant moves out, then back into the tenant's name when a new move-in request is submitted.

That means no more gaps in service or last-minute requests. This program saves you time and helps avoid unexpected disconnections.

With the Landlord Reversion Program, you can:

• Simplify move-ins and move-outs
• Avoid service interruptions between tenancies
• Reduce administrative work thanks to automatic transfers
• Keep units ready for showing or maintenance
• Receive notifications when tenants move out

1. Enroll in the program by submitting a completed Landlord Reversion Program Agreement. (Please give us at least 10 business days’ notice for any account changes.)

2. When a tenant moves out, service automatically transfers to your name. We'll email you once the transfer is complete.

3. When a new tenant moves in and submits their move-in request form, service automatically transfers from you to them.

Note: Account set-up and transfer fees are waived for landlords and property managers enrolled in this program. New tenants will need to pay a one-time account set-up fee and must submit their own move-in request form.

This program is open to:

• Individual landlords
• Property managers
• Corporate property owners

Complete the Landlord Reversion Program Agreement and submit it online. When completing the form, you’ll need to provide:

• Contact details and mailing address
• Business name and Business Identification Number (for corporations)

We recommend enrolling before your next tenant moves out to avoid service disruptions.

Already enrolled in the program? Continue to manage electricity service through the Moving Request Form for Landlords / Property Managers. Use it to:

• Transfer service between addresses you manage
• Open or close service on behalf of a tenant. 

Note: When submitting a tenant’s move-in request, ensure you have their authorization. You will need to confirm this authorization during the process.

Visit our Moving page for more details on how to manage accounts for your properties.

You can also contact our Customer Service team:

• Phone: (613) 738-6400 (weekdays, 8 a.m. to 5 p.m.)
• Moving emergencies: Call us and press Option 1 for 24-hour assistance