Residential Renovations

If you're renovating your home, here are some helpful tips and useful advice regarding electrical service to keep in mind.

Electrical Services

We offer many services to help make your renovation safe and easy. If you are upgrading your electrical panel, moving your meter outdoors for example you can make a request online.


Request Electrical Service

or contact Customer Service

Renovation Electricity Checklist

1. Advise Hydro Ottawa

Use our Account Information Form – New Construction (Appendix D) to set up a new account or update an existing account. It’s important to give us at least 10 business days advance notice. This will ensure that your account information is accurate and that you have electrical service when you need it.

Before you get started, you will need to have one of the following government issued identification on hand:

  • Driver’s Licence Number and Jurisdiction
  • Passport number
  • Service Ontario Photo ID Number

You may also need:

  • The 20-digit account number of an existing Hydro Ottawa service:
    • To find your account number, look at the top of your most recent bill or log into MyAccount.

2. Advise the Electrical Safety Authority

  • Advise the Electrical Safety Authority (ESA), allowing as much lead time as possible 1-877-372-7233

3. Know the locations of your:

  • Fuse or circuit breaker panel
  • Electric meter
  • Electric water heater

4. Call Before You Dig

If you or your contractor plan to install a pool, fence, plant a tree, dig a garden, landscape, excavate, or add a room to a house, call Ontario One Call at 1-800-400-2255 to locate buried cables. This is a FREE service for excavators and homeowners, 24 hours a day, seven days a week. Learn more about digging safely.

5. Disconnection of Electricity Service

With the receipt of a written request from the landlord, Hydro Ottawa will disconnect the supply of electricity to a vacant premise. Should the service be disconnected for more than six months the Electrical Safety Authority (ESA) may require that the service conform to its current code requirements when re-energised. We recommend you call the ESA at 1-877-372-7233 regarding possible electrical contractor work and ESA permit / inspection fees.

Overhead Wires

If you're renovating or remodelling the exterior of your home, remember an aluminium ladder, antenna or any other metal tool that contacts a power line can cause a neighbourhood power failure and result in severe injury or electrocution. Look up first!

Safety of Electrical Work

There are a number of regulations in place to ensure that electrical installations are safe:

  1. An electrical inspection permit should be obtained from the Department of the Electrical Safety Authority of Ontario 1-877-372-7233, which is the authority responsible for ensuring compliance with the Ontario Electrical Safety Code.
  2. The contractor hired to do work in Ottawa must be licensed by the City of Ottawa as an Electrical Contractor and employ a licensed Master Electrician. The city requires all licensed contractors to maintain minimum levels of insurance for public liability and property damage.
  3. Equipment and materials installed as part of the work must be approved by the Canadian Standards Association or the Department of the Electrical Safety Authority of Ontario 1-877-372-7233.
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