FAQs

The ULO plan offers very low rates from 11 p.m. to 7 a.m. Charging your EV overnight lowers costs and reduces grid strain.

You can plug a Level 1 charger into a standard 120-V outlet. Level 1 chargers are convenient, but they can take more than 24 hours to fill-up your EV.

For faster charging, install a 240-V Level 2 charger, which can top-up your EV in 4-10 hours, depending on the vehicle and charger.
 

 Use tools like PlugShare, ChargeHub or Transport Canada’s station locator.

Level 1: Standard wall outlet (120V), slow charging (overnight).
Level 2: 208–240V, average, suitable for homes, workplaces, and public stations.
Level 3 (DC fast): 480V+, rapid charging for public and commercial use. 

It increases your electricity use. Track your usage in MyAccount and consider rate options like TOU or ULO, which both allow you to charge your EV at lower overnight rates.

If your installation requires changes to your home’s electrical service (e.g., capacity upgrade), your licensed electrical contractor must submit an Electrical Service Request to us before work begins.

Always hire a licensed electrical contractor. Verify they have an ESA permit before starting the installation.

The Electrical Safety Authority (ESA) will inspect your installation and issue a Certificate of Inspection once it meets safety standards. Use certified equipment (CSA, cUL, cETL).

Yes. Contact us before your installation, so our team can confirm if we have service capacity.

For multiple chargers or large projects, we may conduct a preliminary consultation and issue a preliminary consultation report (capacity is not reserved until you accept our Offer to Connect).