MyAccount. Redesigned for you.

New features coming soon.

Sécurité en cas de panne

Stay safe. Be ready.

Learn how you can prepare before, during and after a storm.

List of callouts

New Notifications

You may receive an email and/or a text/SMS message when a planned power interruption is scheduled for your address.

Simplify your life

Get timely tips and insights personalized for your account. Review electricity usage and cost information, and get actionable energy-saving tips.

Need help paying?

Financial assistance programs are available if you’re behind on your bill due to COVID-19 or other circumstances.

Energy. It’s an ever-growing conversation.

As the energy needs of our customers evolve, we are committed to building a resilient, vibrant and sustainable future for our community.

Energy Conversation


Ask Amazon Alexa or Google Home your electricity questions with Hydro Ottawa’s Smart Speaker Skill.


Smart Speaker - Homepage Icon

Know Safety, No Accidents

Electricity-related accidents and injuries can happen in unexpected ways. Stay safe!

Learn more about Know Safety, No Accidents

Know Safety icon
Financial Assistance

We’re here to help

With our payment plan options and financial assistance programs, you can get the relief you need, and focus on what matters most.

Media & News

A scale with a small wooden house on one side and a cloud with CO2 on the other.
March 21, 2023
There’s been a lot of talk over the past few years about Canada’s ambitious commitment to reach a…
A before and after image of a street lit with old yellow-ish lighting and new brightly-lit LED lights
March 21, 2023
Since 2016, Hydro Ottawa (through our subsidiary, Envari Energy Solutions Inc.) has converted 58,…
A man's hand it outstretched holding a blue hologram of a house
March 21, 2023
Welcome to the future, where homes are no longer just a place to live, but a technological…
A man floats in air wearing a virtual reality headset
February 21, 2023
If you’re in your 40’s, but your kids roll their eyes and say “OK, boomer” every time you suggest a…

Stay Connected

RESTORED: All power has been restored to customers in Somerset! @ArielTroster

OUTAGE: There is a power outage in Somerset Ward affecting 574 customers. Cause is under investigation, and our crews have been dispatched. ETR: 4:30pm @ArielTroster

Whether you're relocating across town or down the road, make sure your transition is as smooth as possible with our online moving request form. Fill it out at 10 business days before your move to avoid service delays. 🏡 it's quick, simple, & convenient Go to tweet →

Canadian homes & buildings emit 111 million tons of GHGs every year 😔 So, what are some essential components of a net-zero home and how do they contribute to achieving a net-zero energy balance? 🏠 Kevin Lee @CHBAKevinLee, CEO of @CHBANational, explains Go to tweet →


Our Annual Reports

Annual Report 2021 EN

Annual Report 2021

Hydro Ottawa has released its 2021 Annual Report to its shareholder, the City of Ottawa, showcasing the company’s leadership in ensuring a smart energy future for our nation's capital.
Download Report about Annual Report 2021
Hydro Ottawa 2021-2025 Strategic Direction Cover - EN

Strategic Direction 2021-2025

This 2021-2025 Strategic Direction provides an overview of Hydro Ottawa’s business strategy and financial projections for the next five years.
Download Report about Strategic Direction 2021-2025
NC 2023
Top Employers for Young People 2021 EN
Sustainable Electricity Company designation
Canada's Best Diversity Employers 2019
2022 Canada's Greenest Employers
2019 Canadian HR Awards Winner