Policies and terms
Transparency and providing our customers with clear, accessible information are important to us at Hydro Ottawa. This page serves as a central hub for our key policies and documents, outlining our commitments to our customers, our employees and the environment.
Explore the links below to learn more about how we operate and our dedication to serving the Ottawa community.
Our policies and operations
Conditions of service
This document outlines the contract between Hydro Ottawa and our customers. It covers everything from opening and closing accounts to billing, payments and service delivery.
Social media policy
This policy outlines how we engage on social media platforms, our guidelines for interaction and what you can expect when connecting with us online.
Privacy notice
This notice details how we collect, use and protect your personal information in accordance with applicable privacy laws.
Terms of use
This page outlines the terms and conditions for using our website and online services, ensuring a clear understanding of your rights and responsibilities.
Health, safety and wellness policy
This policy details our commitment to the wellbeing of our employees, our contractors and the public, and our dedication to maintaining a safe and healthy workplace.
Accessibility policy
This policy outlines our efforts to remove barriers and ensure our services are inclusive and available to people with disabilities.
Environmental policy
This policy details our commitment to environmental stewardship by reducing our environmental impact and consistently working to promote sustainable practices in our operations.
Supply chain
This page presents our approach to our supply chain, including our commitment to ethical sourcing and responsible business practices.
Contest rules
This page sets out the rules and regulations for any contests we run.
Fighting against forced labour and child labour report
This annual report outlines our efforts to prevent and reduce the risk of forced labour and child labour in our operations and supply chains.