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I am an Ontario Electricity Support Program (OESP) recipient and I’m closing my account. Will my OESP credit balance be returned to me?
If you are receiving support through OESP, your final credit will be prorated depending on the number of days of service and any remaining credit will be returned to the
I am in the process of preparing my yearly tax return. How can I get copies of my electricity bills from last year?
Billing and usage data is available through your online account, free of charge, for up to two years’ worth of data.
I am a net metering customer and I generate my own electricity. Can I see how much I have generated on my online account?
Yes, you can view your usage and generation data in MyAccount. Click the Usage icon to explore detailed information from September 1, 2024, onward.
What happens if I exceed the monthly threshold?
Tiered rates give you the flexibility to use electricity at any time of day at the same price, but that rate will go up if you exceed the threshold during the month.
What’s the difference between Time-of-Use and Ultra-Low Overnight (ULO)?
Similar to TOU rates, with ULO, the price depends on when you use electricity.
Tiered pricing
Residential and small business customers on the Regulated Price Plan (RPP) who are billed under the tiered pricing structure pay a set rate for the electricity they consume up to a kilowatt-hour (k
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Global Adjustment
The Global Adjustment (GA) is a monthly adjustment that ensures the commodity price paid for electricity on the wholesale market (spot market price) more accurately reflects the cost t
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A homeowner harnesses the power of the sun
With utilities warning of longer, more frequent power outages due to extreme weather events and advising residents to make
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2021: A new year for energy-saving resolutions
2020 was full of surprises and changes, both good and bad. Amidst these changes, our energy usage habits have changed too.
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