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What price do I pay if I’ve signed a contract with an electricity retailer company?
For customers that have signed up for a contract with an electricity retailer, the price is set out in the contract which is not regulated by the Ontario Energy Board.
I’d like my bill payment to be automatically deducted from my bank account. How can I make this happen?
You can register for Pre-Authorized Payment (PAP) online. You will first need to set up an online account.
What happens if there isn’t enough money in my account to cover my PAP withdrawal?
If a pre-authorized payment is returned due to non-sufficient funds (NSF), a Returned Payment *Charge plus any bank charges will be applied to your account.
CHEO to receive new patient monitors as a result of Hydro Ottawa E-Billing campaign
The Hydro Ottawa initiative encouraged customers to switch to E-Billing between September and December 2016, donating $5 for every customer who registered.
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I’ve entered into an Arrears Payment Agreement with Hydro Ottawa and I’m closing my account. When will my remaining balance become payable?
If you’ve entered into an Arrears Payment Agreement, it will be cancelled and any remaining balance will be applied to your final bill and become due.
I have electric heat. How will this impact my bill? What about my other appliances, which run all day?
As a general rule, electric heating operates more often at night when the temperature drops. This is also when electricity is the cheapest.
Time-of-use rates (TOU) bill sample
This TOU bill example allows you to find detailed explanations quickly and easily for each section of your bill.
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Ultra-Low Overnight (ULO) bill sample
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.bill-top img, .bill-bottom img{ max-width:100%; }
.link{
position: absolute; z-index: 1; width:67%; border
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Will I continue to receive a paper bill in the mail?
No. Once you have registered for online billing, you’ll receive an email notification when your next bill is available.
I’m moving to a new address and no longer need the services of Hydro Ottawa. How do I close my account?
If you are moving out and want to end your Hydro Ottawa service and close your account, you will need to fill out our online