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Helping customers resolve issues and complaints
Hydro Ottawa’s Customer Service team is here to help.
Whether it's an inquiry or complaint, your first contact should be with a Customer Service representative.
Why is my account locked for security reasons?
If you receive a message that your account has been locked, it may be that an incorrect password has been attempted more than six times.
I am an Ontario Electricity Support Program (OESP) recipient and I’m closing my account. Will my OESP credit balance be returned to me?
If you are receiving support through OESP, your final credit will be prorated depending on the number of days of service and any remaining credit will be returned to the
Talkin' 'bout my generator
There’s a power outage in your neighbourhood. What do you do?
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Alta Vista Ward - Electrical Equipment Upgrade
On August 22, 2023, Hydro Ottawa will be in your neighborhood to perform planned work.
How do I know if I have a contract with an electricity retailer?
If you have a contract with an electricity retailer, your electricity retailer’s name and phone number will be listed in the ‘’For You Information’’ box of your electricity bill.
How do I pay my bill?
Hydro Ottawa offers many different options to allow you to make simple, on-time payments.
How do I choose my electricity rate plan?
If you have your electricity supplied by Hydro Ottawa through the RPP and want to change your rate
High Rise Community
In an emergency, you will need some basic supplies. You may need to get by without power or tap water.
Urban Community
In an emergency, you will need some basic supplies. You may need to get by without power or tap water.