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How do I sign up for online billing?
Registration is quick and easy. Log in or create a MyAccount. Once logged in, click ‘Enable online billing’ in the top left box.
A Message from our CEO
Dear Customer:
More than ever, this is a time to help one another.
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Are there any tools available to help me compare rate plans?
There are two different online tools available to help customers make a choice and compare TOU, tiered, and ULO rate plans.
Financial Assistance
We understand that sometimes life can take an unexpected turn, and as your community utility, we are here to help.
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What happens if there isn’t enough money in my account to cover my PAP withdrawal?
If a pre-authorized payment is returned due to non-sufficient funds (NSF), a Returned Payment *Charge plus any bank charges will be applied to your account.
Where can I find more information to help me make a decision?
You can visit our electricity rate selection web page and read our
6 easy ways to get your home winter ready
Temperatures have dropped, leaves have fallen, holiday music is playing everywhere, and the city has begun to light up in festive colours - it’s all a sure sign that winter is on its w
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Overhead Power Lines
It is important to stay safe around overhead power lines, as well as around all other electrical distribution system equipment.
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What’s the difference between Time-of-Use and Ultra-Low Overnight (ULO)?
Similar to TOU rates, with ULO, the price depends on when you use electricity.
Ottawa’s energy future: modernizing our grid for a sustainable tomorrow
The grid that sends electricity to our community’s homes and businesses is an engineering marvel.
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