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Manage Your Account Online

Looking for online access to your account balance, payment history and electricity consumption? You can access a wealth of information about your Hydro Ottawa account.

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Alta Vista Ward - Planned Power Interruption

On August 17, 2023, Hydro Ottawa will be in your neighbourhood to perform planned work, which is necessary to maintain the reliability of the electrical distribution system in your

I received a message about a planned power interruption. What does this mean?

You may receive an email and/or a text/SMS from Hydro Ottawa regarding planned power interruptions scheduled for your address (service address). Automated telephone calls will continue for som

Contractors & Developers

The Developer, Builder, Contractor, Renovator and Landscaper's Guide to Hydro Ottawa
A collection of Hydro Ottawa technical drawings

Electronics

What is ‘Always On’ power? ‘Always On’ power is the electricity wasted when electronics and appliances are left plugged in.
A woman sits in front of her laptop computer.

Our lineworkers talk power restoration

Your lights go out, your fridge turns off, and your TV goes blank. You are sitting in pure silence.
A hydro worker in a bucket working on hydro lines criss-crossing in the sky

Shifting to electricity: understanding the energy transition

Ottawa's energy needs are rapidly evolving, and to ensure a reliable and sustainable future, critical investments in our electricity infrastructure must happen now.
An aerial view of one of Hydro Ottawa's substations | Une vue aérienne d'une des sous-stations d'Hydro Ottawa

I’ve entered into an Arrears Payment Agreement with Hydro Ottawa and I’m closing my account. When will my remaining balance become payable?

If you’ve entered into an Arrears Payment Agreement, it will be cancelled and any remaining balance will be applied to your final bill and become due.

I am registered to the Equal Monthly Payment Plan (EMPP) and closing my account. Will my account be reconciled?

Yes, if you are an EMPP customer, your account will be reconciled and any credits owed or outstanding charges will be applied to your final bill.

Tiered rates bill sample

This tiered rates bill example allows you to find detailed explanations quickly and easily for each section of your bill.
An iPhone, Macbook and iPad on a table showing an interactive Hydro Ottawa bill.

Diversity & Inclusion

Hydro Ottawa has a multi-year Diversity Plan that aims to create and support a talented workforce that is reflective of the diversity of the communities we serve.
Group shot of participants in Ottawa's 'Gay Pride Parade'