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Smart Meters
A Smart Meter monitors and records how much electricity you use and when you use it.
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Are all computers safe to use?
Computer security experts advise that you may put your information at risk when you use a public computer for personal business.
Why am I unable to view my Time-of-Use information after I close my account?
Once you close your account, you may still view up to two years of electricity consumption based on your regular bill intervals. Time-of-use information is only available for active accounts.
What happens if I exceed the monthly threshold?
Tiered rates give you the flexibility to use electricity at any time of day at the same price, but that rate will go up if you exceed the threshold during the month.
Residential Renovations
If you're renovating your home, here are some helpful tips and useful advice regarding electrical service to keep in mind.
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Hydro Ottawa and IBEW reach four-year collective agreement
Ottawa, Ontario – September 20, 2023 – Hydro Ottawa and the International Brotherhood of Electrical Workers (IBEW) have ratified a new four-year collective agreement, ending a labo
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Farms
If you own or operate a farm, here's important information about electricity rates.
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Five things to do before, during and after a winter outage
With the possibility of winter storms causing power outages over the next few months, we’ve prepared our top five recommendations for what you can do before, during and after a winter
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How do I cancel my online billing registration?
If you would like to cancel your online billing registration, you can complete our online
Pre-Authorized Debits Agreement Terms and Conditions
You (the “Payor”) agree to comply with the following terms and conditions of this Pre-Authorized Debits (“PAD”) Agreement in the payment, through the pre-authorized debit of your finan