Report an Outage
To report a power outage and for updates on outages, please call 613-738-0188.
In order to efficiently locate and quickly address electricity outages across the city, Hydro Ottawa relies on customer calls that come through our outage line. If you see or hear about a power outage, please contact our 24/7 outage line at 613-738-0188.
By doing so, you'll help us pinpoint the cause of the outage and the customers affected by it. When you call, your phone number informs us of the location and/or address, which ultimately shortens our response time and the duration of the outage. Often, we are unaware of outages until helpful customers notify us.