Remember those conversation hearts? “Be mine,” ”Love bug,” “Call me.” These sweet candies nearly left the stores in 2019 when their original maker went bankrupt. Luckily, they were picked up by another brand to continue on their playful and nostalgic legacy for special days like Valentine’s Day.
What makes them special? Well, first of all they’re pretty tasty, but, more importantly, they deliver a message of kindness, inspiration or encouragement - something that makes us smile and, perhaps, feel a little warm and fuzzy too.
So today, we want to deliver some “conversation hearts” by sharing some notes on how our customers are at the heart of everything we do.
CALL ME / EMAIL ME
We love to hear from you. It is our desire for our customers to be at the centre of all we do, which is why your feedback is so important. Whether you have a comment or question, want to alert us of a power outage, or require financial assistance, our customer service teams are here to serve you. Give us a call at (613) 738 6400 or email us through our ‘Contact us’ form on our website.
BFF (best friends forever)
While we realize a utility is an unlikely candidate for being your best friend, we’d like to be that friendly neighbour you can rely on. Some of the keys to a great friendship are dependability, mutual respect, and trust. Our dedicated crews work 24/7 through rain, snow and heat to safely restore power and improve the grid to keep the power flowing. Like Ross, Rachel or Monica, we’ll be there for you.
DREAM BIG
The future holds so much promise when you can let yourself dream big - for yourself and for those around you. This is why Hydro Ottawa makes it a priority to look ahead to the future to determine how we can offer our customers continually better service as technology advances and needs change. Most recently, we announced our goal to reach 100 per cent net zero operations by 2030. It’s a big goal, and it will take a lot of creativity and hard work to get there, but we’re excited about all that we’ll be able to offer our customers along the way.
YOU SHINE
Nothing makes us happier than seeing our customers shine, both literally - with lights on and power running smoothly - and figuratively - with a beaming smile. As a business dedicated to delivering electricity to your homes and businesses, our goal is to provide for you as reliably as possible so that you can succeed in your daily endeavors without any interruptions. That means keeping you informed about planned work or power interruptions happening in your neighbourhood. You will always be notified by us first.
HAPPILY EVER AFTER
Everyone wants their ‘happily ever after’ - and we want that for you too! We strive to make that happen for our customers by prioritizing environmentally-sustainable practices to help keep our city not only surviving but thriving too. Our hope is that, with every step towards offering greater care to our planet, we’ll also be offering better outcomes and services to future generations. Read about the five ways we’re protecting the environment and rethinking energy, including our partnership with Zibi Canada and Kruger Products to create Ottawa’s first carbon-neutral community, and how we’re considering wildlife, eels and pollinators in our work.
May these “conversation hearts” do just that - start more conversations so that we can grow closer and more aligned this year and for years to come. Your input makes our business better, so don’t hesitate to reach out. To learn all the ways that you can communicate with us (phone, email, chat), visit our Contact us page. And be sure to follow us on Twitter, Facebook and Instagram too.