First, ensure that you are enrolled in online billing by navigating to the Billing section of your online account.
Most of the time, your online bill notification (email) has been accepted by your service provider. Problems with delivery are most often associated with spam/junk mail settings as well as internet security and anti-virus applications. How your email, internet security or anti-virus applications are configured may determine if your online bill notification can be successfully delivered.
To correct this, we recommend adding @hydroottawa.com to your 'Safe List'.
If you have recently changed or modified your email address, but did not update your online profile:
- Sign in to your online account;
- Once logged in, click Profile;
- Update your email address and click Update.