Impact to services
As we work to return to normal business operations, our commitment remains the same: providing safe, reliable, affordable and renewable electricity to our customers.
Below is a summary of the impact to customer services.
Electrical service requests and layouts
As the labour disruption has now come to an end, we continue to experience service delays while our teams work through the extensive backlog of electrical service requests.
- If you have submitted one or more service requests, rest assured that your service request is in queue. Our team is working through the submitted requests, based on the earliest date of receipt, and a Service Layout Technician will reach out to discuss the project/requested work in order to prepare a service layout. No action is required from you.
- New service requests - We are experiencing a significant backlog in this area which is leading to longer lead times than are typical. As a result, at this time, customers can expect a delay of up to 16 weeks.
We appreciate our customers’ understanding and patience as we work to address issues as safely and as quickly as possible.
Planned work and capital projects
Capital projects on our infrastructure will continue to be prioritized based on criticality.
Hydro Ottawa will continue to prioritize electrical emergencies that could impact system reliability, and public safety issues.
Annual tree trimming cycle
Hydro Ottawa’s regular tree trimming program will continue to support our storm hardening efforts, and ensure proper clearance around our overhead power lines to minimize public safety and outage risks ahead of the winter season.
Should tree trimming activities take place in your neighbourhood or on your street, Hydro Ottawa will notify all impacted customers in advance by phone, email, or SMS/text, based on customers’ notification preferences and contact information on their account.
Our crews may perform tree trimming to trees within three meters of our equipment. Residents are encouraged to collect tree cuttings, brush and debris from their property and leave them by the curb for City collection. For information about how to bundle debris, or other questions about City collection, call 3-1-1 or visit the City of Ottawa's website.
We always welcome your feedback and look forward to hearing from you. If you have an inquiry, or wish to leave comments, here are ways you can connect with us:
Through our online Contact Us form
(613) 738 6400
Weekdays: 8 am - 8 pm
Saturdays: 9 am - 3 pm
Weekdays: 8 am - 4 pm
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