Managing your Hydro Ottawa Account during a Postal Disruption

October 22, 2018

Hydro Ottawa customers who receive their monthly bills by mail may be impacted by a postal disruption and should be aware that they are still responsible for keeping their accounts up-to-date.

The Canadian Union of Postal Workers has given strike notice to Canada Post. At this time, there are rotating strikes which could delay mail delivery.

Even during a postal disruption, Hydro Ottawa customers are responsible for keeping their electricity account up to date to avoid late payment charges. Our Customer Service team is available to assist:

  • Take advantage of MyAccount to access account information online.
  • Sign up for online billing to receive an email when a bill is ready for viewing.
  • Find out account balance by calling 613-738-6400, Monday to Friday, 8 a.m. to 8 p.m. and Saturday between 9 a.m. and 3 p.m.

If customers generally pay their accounts by cheque, there are several other ways to make a payment, including automated payment plans, online banking or in person through financial institutions.

Media contact

Daniel Séguin
Manager, Media and Public Affairs
Hydro Ottawa
Tel: 613-738-5499 ext. 2345
[email protected]

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