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Hydro Ottawa offers many different options to allow you to make simple, on-time payments. Choose the method that’s most convenient for you and your family. Once you’ve selected an option, please ensure you allow sufficient time for the payment to reach us by the due date. This time varies according to your payment option.

Automated Payment

Pre-Authorized Payment

Sign up for Pre-Authorized Payments and say goodbye to cheques and postage costs. Once you have enrolled, the amount due will be automatically deducted from your bank account on the due date each month. It’s automatic so you can be sure your payment is made on time, and you won’t have to worry about late fees. Your bill will detail your account charges as well as the date of withdrawal from your bank account.

Log in to MyHydroLink to enrol or call us at 613 738-6400. Your account must be up-to-date prior to registration.

Equal Monthly Payment Plan

With this plan, you can even out your payments over time. Rather than being charged for electricity as you use it, you can receive 11 equal monthly payments over the course of a year. In the 12th month you’ll make up the difference. Your monthly payment amount will be based on your projected annual electricity use and the price of electricity. You will receive a credit if you overpaid during the year or be charged what you used over the estimate. Some additional charges may appear on your statement from time to time and may include but are not limited to fees for account set-up, credit checks, returned payments or security deposits.

Once you have enrolled your equal monthly payment will be automatically deducted monthly from your bank account on the due date indicated on your bill. If you require a fixed date, you may request that the withdrawal occur on the 5th of the month.

The Equal Monthly Payment Plan is only open to qualifying residential and small business customers who purchase their electricity commodity through Hydro Ottawa (Standard Supply Service). Customers under contract with an electricity retailer are not eligible.

Log in to MyHydroLink to enrol or call us at 613 738-6400.Your account must be up-to-date prior to registration.

Enrol Online Enrol by Mail


Credit Card

It’s easy and convenient. Five days before your bill is due, use your credit card to pay online or by telephone. Be sure to have your account number and credit card in hand. MasterCard is the only accepted credit card.

As of March 31, 2014, Hydro Ottawa is no longer permitted to accept Visa credit cards as a method of payment. Paymentus, our third party credit card payment processing service, has implemented this change due to a recent notification by VISA Canada that charging a fee to the purchaser for each payment processed is no longer permitted under the Visa International Operating Regulations.

While convenient, it is important to note that credit card payments are subject to a $5.95 fee for every $275 charged, not including the fee. Multiple transactions are permitted.


Mail

If you are mailing a cheque or money order, please be sure to:

  • Send your payment at least 5 days before the due date;
  • Write your 20-digit account number on the front of your cheque or money order;
  • Include the remittance stub (the bottom portion of your bill below the dotted line); and
  • Place a stamp on the self-addressed envelope that was included with your bill. If using your own envelope, address it to:

Hydro Ottawa
PO Box 4483
Toronto, Ontario
M5W 5Z1

Note: Do not send cash by mail.


Bank

Bring the remittance stub (the bottom portion of your bill below the dotted line) to your bank or an automatic bank machine to make a payment on your account. You can also set up online payments to Hydro Ottawa. Choose your financial institution below.

Bank of Montreal | National Bank | Caisse Populaire Desjardins | Royal Bank | Scotia Bank | CIBC | Laurentian Bank | HSBC Bank Canada | TD Canada Trust


Western Union

You can send bill payments to Hydro Ottawa by using Western Union’s Bill Payment Service. Western Union payments are considered ‘secured’ payments.

You’ll need Hydro Ottawa’s Code City, Code Province and your Hydro Ottawa account number in order to process your bill payment. The Code City for Hydro Ottawa is “OHEC Ontario” and the Code Province is “ON.” You’ll receive a Money Transfer Control Number (MTCN) on your receipt as confirmation that the payment was sent to Hydro Ottawa. Once your payment is made and your MTCN confirmed, Hydro Ottawa will receive automatic confirmation of your payment.

For more information visit www.westernunion.ca.


Hydro Ottawa's 24-Hour Drop Box

Payment by cheque or money order, together with the remittance stub, may be deposited in Hydro Ottawa's 24 hour drop box located outside the front door at the Albion Road North office.